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21.com is launching with a mission to become a leading online casino and sportsbook and is backed by an experienced leadership team. The operator has positioned itself as one of the most ambitious companies in the industry, with a deep understanding of the space and a clear vision of what it wants to achieve.
Under the leadership of Founder & CEO, Michael Carlton, 21.com aims to establish itself as a gaming powerhouse built on best-in-class, industry-leading talent, a high-quality product, experienced leadership, cutting-edge technology, and an unmatched customer experience.
The company has set its sights on a range of global jurisdictions, gaining traction through a modern technology stack and AI-centric operations.
Michael Carlton’s strong financial background, operational prowess and gaming knowledge make 21.com a distinctive player in the game. Prior to entering the gaming sector in 1997, he served for 13 years with EY as a Chartered Accountant. He then became the CEO of BetVictor for 17 years and since then has also invested in many betting and gaming companies. BetVictor became one of the most successful gaming brands at the time, with Carlton leading the industry expansion worldwide.
Having this background gives 21.com solid ground to stand on and an advantage over its competitors. It’s not just another new brand to follow. It’s guided by a man who knows the gaming industry from pre-internet to the digital era, and now through another significant change in the industry driven by cryptocurrency, artificial intelligence, and higher customer expectations.
Carlton explains that “Having started in the gaming industry prior to the launch of the internet and then having the privilege of being involved as the industry evolved and adapted to the opportunities, there is now a further revolution occurring with the power created by embracing AI helping us to move faster and tailor personalised experience to the player.
One of 21.com’s greatest strengths is that it is being developed for the current market, rather than an after-thought adaptation of an existing one. Many operators have been around for a long time and continue to be defined by legacy platforms and pre-crypto payment customer journeys that existed long before the modern technical tools that exist now became a reality. 21.com has embraced AI to deliver unparalleled customer experiences. With a team of industry leading experts with the motivation and ability to achieve our goals but without any legacy systems, 21.com is able to take advantage of new technologies to become a market leader in the gaming industry.21.com aims to combine the best of both worlds: the experience of a veteran gaming entity and the freedom of a new platform. It is targeting a combination of top-notch products, user-friendly technology, and a customer experience grounded in how today’s players interact to drive forward player acquisition.
Its goal is to deliver a thrilling experience to customers from the outset, delivered by a highly experienced team.
Carlton says:
21.com will be one of the top three operators in every market it operates and in the world within two years.It’s what the brand is all about. 21.com isn’t shy, its bold. It’s coming in with a clear message: it’s looking to attract customers, please them and get them to commit to a long-term relationship, all with improved products and user experience.
The company has a lively, open, attentive, professional and proud tone. It’s those attributes that are embodied in how 21.com speaks about its users and its platform. Carlton says the team is “the best of the best” and that they all have “a common goal and the determination to succeed.”
Challenges take all forms, whether they be technical, regulatory, creative, competitive, or resource-related, but they can all be overcome with a positive mindset and determination plus a sense of humour.For 21.com, the goal is to become a major player and a market leader. With a bold vision and a modern platform, the brand has ambitious growth targets for the rest of 2026 and beyond.